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Practical People Skills
People Skills Can Make All the Difference
It is you – and no one else that creates your thoughts, your feelings and your actions. – Peter Shepard Yesterday my colleague called me up for a vent session. She had prepared a really complicated tax filing for a client and the client responded by sending a list of about fifteen things she thought was wrong with it. Well, the clients concerns were all unfounded and my colleague patiently and politely addressed each and every complaint. The client apologized for her snippy e-mail and stated that taxes made her anxious.
It was really nice to get an acknowledgement from the client that her behavior was unacceptable. Everyone gets snippy once in a while and its entirely forgivable. Unfortunately, this particular client...
Is Your Boss a Perfectionist?
There is a difference between a person with high standards and a Perfectionist. High Standards people are positive people who appreciate and strive for excellence....